Avenga is an international technology and consulting company with more than 6,000 experts worldwide. The company supports organizations across a wide range of industries with digital strategy, engineering and IT services. As part of the technology pillar of the KKCG Group, Avenga operates globally with a strong regional presence.
Interview with Thorsten May, Managing Director DACH & VP of Business Development at Avenga.
What are the main areas of activity of the company?
Thorsten May: Today, much of our work focuses on helping organizations optimize and automate core processes, modernize business-critical systems, and design digital interactions that work reliably in everyday use.
What’s the news about new services?
T.M: In the DACH region, many of our projects involve upgrading operational IT environments by embedding intelligent automation.
A recent example is our collaboration with Rheinbahn AG, one of the largest German public transportation operators. Together, we are developing a mobile-first Digital Driver Platform that connects existing dispatch systems with real-time operational data. For the drivers, this means clearer communication and fewer manual steps. For the organization, it means a more predictable and efficient workflow without disrupting day-to-day business.
What are the ranges of services?
T.M: Our services cover the full lifecycle of digital systems. This includes business strategy and customer experience, data and AI, intelligent automation, product engineering, as well as managed services with a strong focus on resilience and cybersecurity. Depending on the client’s needs, projects may target digital interfaces, system modernization, process automation, or ongoing support.
What is the state of the market where you are currently active?
T.M: In the DACH region, cost pressure and cautious investment decisions are shaping the market. At the same time, modernization can no longer be postponed. Many organizations operate mission-critical systems that have grown over decades. The challenge is to improve efficiency without jeopardizing stability.
What can you tell us about market trends?
T.M: Globally, IT discussions are dominated by AI, cloud and data-driven automation. The shift we observe is from experimentation toward stable deployment in production environments. Organizations want clear ownership, measurable outcomes and reliable operation.
At the same time, system complexity continues to increase. Distributed architectures, hybrid infrastructures and growing security requirements demand stronger operational governance and monitoring. This drives demand for automation that works in real-world conditions and for long-term system responsibility.
In industrial and infrastructure-heavy sectors, these global trends meet historically grown environments. The result is rarely a complete replacement, but rather modular evolution supported by automation and clear operational ownership.
What are the most innovative services marketed?
T.M: Across industries, innovation currently focuses on embedding AI into real production environments rather than offering standalone applications.
In our collaboration with Bank of Cyprus, we are co-developing a conversational banking platform integrated directly into the bank’s mobile application. Customers can interact with banking services through natural language, while internal AI assistants support service teams in handling requests more efficiently. In this setup, automation and user experience are designed together within one secure architecture, rather than as separate initiatives.
What estimations do you have for the beginning of 2026?
T.M: By mid-2026, data readiness will likely be the deciding factor for scaling AI and automation. Without reliable and well-governed data, intelligent systems remain limited.
Intelligent automation will continue to expand, especially in industries with clearly defined processes and strict compliance requirements. The focus will be on measurable efficiency and operational stability, not experimentation.
As system complexity increases, managed services become more strategic. Continuous, data-driven monitoring and optimization of systems and processes will be essential.
Consequently, cybersecurity will be a core engineering requirement, as resilience and access control must be addressed at the architectural level from the start.
