Secomea is a cybersecurity company founded in 1999 – the name standing for Secure communication made easy. They specialize in secure remote access for operational technology (OT) and industrial control systems, with a core mission of making manufacturing the most secure industry in the world. Their flagship platform, Secomea Prime, helps manufacturers access, manage, and defend their factory floor environments. They serve over 8,000 companies across industries like food & beverage, automotive, pharma, and utilities, and are trusted by major OEMs including Siemens, Rockwell, Schneider Electric, and Omron.
Interview with Jesper Andersen, Senior Director of Global Customer Success, Professional and Implementation Services, Secomea – Host of the Secomea Podcast, Talk OT to Me.
How does your company define “real impact” when it comes to industrial innovation, and how do you measure it in practice?
Jesper Andersen: In our world, impact is pretty visible. You either have control over access to your industrial equipment, or you don’t. You either know who connected, what they did, and why, or you don’t.
We look at what changes operationally after implementing Secomea. How remote access to OT (operational technology) shifts from a mix of VPNs, shared credentials, supplier tools, and local workarounds to a structured approach – where access is approved, logged, time-limited, and tied to identity.
You can measure that in fewer incidents, faster troubleshooting, cleaner audits, and less back-and-forth between IT, OT, and compliance.
What specific customer challenges or industry pain points are your solutions designed to address?
J.A: Most companies have their internal remote access processes under control. The real problem starts with third parties.
Suppliers, OEMs, service partners – they all need access, and that’s where things get messy. VPNs get reused, temporary access becomes permanent, different vendors use different tools, and visibility is limited.
Over time, you end up with access paths into production that nobody fully owns or reviews.
That’s the gap we focus on at Secomea. Controlling how external parties connect – in a way that works for operations and holds up from a security and compliance perspective.
Can you share an example where your technology significantly improved a customer’s operations and efficiency?
J.A: A good example is a global brewing company operating more than 100 production sites and working with 90+ suppliers.
They had what you’d expect at that scale – different access methods at different plants, suppliers bringing their own tools, VPNs giving connectivity but very little visibility. Basic questions were hard to answer. Who has access? To what? Under which conditions?
They decided to move to one global model. One platform, one standard, no exceptions.
Supplier onboarding went from weeks to minutes. They rolled out across dozens of sites in a very short time because deployments became repeatable instead of custom projects. Every session is now approved, logged, and traceable.
Now they have full oversight across all sessions, and remote access is something they can actually manage and control at scale.
How do you ensure that your innovations remain relevant and adaptable to rapidly changing industrial environments?
J.A: We don’t assume these environments will change to fit the technology. Most OT setups are long-lived, heterogeneous, and tied to production. You don’t just replace them because there’s a new trend or a new architecture.
So, at Secomea, the focus is on fitting into what’s already there – working across different types of equipment and different network setups.
At the same time, expectations are shifting fast – especially around compliance and cybersecurity. So we evolve the platform in that direction, but without forcing customers into a complete redesign of their infrastructure.
If it only works in a greenfield setup, it’s not going to be relevant for long.
In what ways do you collaborate with customers to co-create solutions that deliver tangible value?
J.A: Most of what we build come from friction points customers are dealing with every day: coordinating access across dozens of vendors, preparing for an audit, needing to work together remotely. Those conversations turn into features.
Things like joint sessions, approval workflows, tighter access policies – they all came from real situations.
It’s a continuous loop. You see how people are actually using the platform, where processes can be further optimized, and you improve from there.
How do digitalization and emerging technologies (such as AI, IoT, or automation) enhance the impact of your offerings?
J.A: More digitalization basically means more connections. More machines connected, more remote diagnostics, more external involvement.
You can connect everything, but if you don’t control how people access it, you just increase exposure.
At Secomea, we provide the control layer around that. When companies roll out IIoT, automation, or data-driven use cases, they still need a structured way to access those systems.
Otherwise, the architecture looks good on paper, but breaks down operationally.
What role does sustainability play in your innovation strategy, and how does it translate into measurable benefits for your clients?
J.A: Most of the sustainability impact comes as a side effect of doing things better operationally.
If a supplier can connect remotely rather than fly out, that’s an immediate reduction in travel. If issues are resolved faster, you avoid wasted production time and material.
We don’t treat it as a separate track. It’s part of making operations more efficient and predictable.
How do you balance cutting-edge innovation with reliability, safety, and ease of integration for industrial customers?
J.A: You don’t get much room for error in OT. So the priority is always that it works. Stable, predictable, easy to deploy.
Secomea’s products are designed based on the security principles of dependability, trustworthiness, and resilience. We ensure they are secure by design through the application of best practices such as Defense in Depth, Zero Trust, and threat modeling.
Each stage of product development meets rigorous cybersecurity standards. As a result, our products can be trusted to remain secure from the moment they are deployed through updates and new feature releases.
What feedback mechanisms do you use to understand customer needs and continuously improve your solutions?
J.A: It’s mostly direct. Support cases, deployment discussions, partner feedback.
We also look at usage patterns. Sometimes what people do tells you more than what they say.
The key is staying close to actual operations, and understanding what happens day to day.
We also collect insights through global surveys. Our most recent benchmark study on the State of Industrial Remote Access, based on responses from 400 OT leaders worldwide, shows a clear structural shift toward unified, identity-centric remote access governance – in line with our product vision.
Looking ahead, what key trends do you believe will shape industrial innovation, and how is your company preparing to deliver meaningful impact in this evolving landscape?
J.A: There’s a few things happening at the same time.
Regulation is tightening. Asset owners are becoming accountable for third-party access. Suppliers are under pressure to meet those requirements.
One of the shifts we see clearly is toward federated control.
Manufacturers want control over who accesses their environment. Machine builders still need to support their equipment. IT wants identity and auditability. OT wants something that works without slowing them down.
That’s the direction we’re building for at Secomea.
Industrial remote access is moving from being a technical detail to being part of how industrial ecosystems operate. The transition from tactical connectivity to strategic OT control layer is confirmed by industry analysts formalizing CPS Secure Remote Access as a defined market category –signaling broader market direction. And that’s exactly where Secomea is positioned.
