Tecam works every day towards more eco-friendly and fully sustainable industrial production. The company provides customers with a wide range of technologies for the treatment of emissions and hazardous waste tailored to industrial processes, offering customised and tailor-made solutions, adapted to customers problems and technical and logistical requirements.
The company provides a solution for every pollutant emission and waste challenge arising from your production processes. You can breathe easy, because the company helps you to make your industry less pollutant.
Interview with José Miguel González, Business Development & Consultancy Director at Tecam.
What does “reliability” mean for your customers today, and how has your company’s definition of reliability evolved in recent years?
José Miguel González: For our customers in the chemical, petrochemical, pharmaceutical, energy, and waste-to-energy sectors, reliability today means far more than mechanical robustness. It means guaranteed compliance, operational continuity, predictable performance, and minimized lifecycle risk.
In the European context—especially under the evolving framework of the Industrial Emissions Directive (IED) and stricter decarbonization targets—reliability also means ensuring continuous emissions abatement compliance without production interruptions.
At Tecam, reliability has evolved from being primarily equipment-focused to being process-focused and lifecycle-oriented. We now define reliability as the ability of a solution to maintain stable performance under variable loads, fluctuating compositions, and increasingly demanding environmental standards – while optimizing operating costs over decades of operation.
Which specific features of your products or solutions most directly impact reliability for your customers’ operations?
J.M.G: Several key elements directly impact reliability in our emissions abatement and waste valorization systems:
- Process-specific engineering, not standardized “one-size-fits-all” solutions
- Robust materials selection adapted to corrosive or high-temperature environments
- Redundancy and fail-safe design philosophy
- Thermal and process stability under fluctuating operating conditions
- Integrated control systems for real-time adjustment
In technologies such as regenerative thermal oxidizers (RTOs), thermal oxidizers, scrubbers, and customized emission treatment systems, reliability is embedded in the mechanical design, refractory quality, valve systems, burner management systems, and advanced PLC integration.
How do you design reliability into your products from the earliest stages of development?
J.M.G: Reliability begins at the conceptual engineering phase. We conduct detailed process simulations, hazard and operability analyses (HAZOP), material compatibility studies, lifecycle cost assessments, and compliance reviews aligned with EU standards.
We also apply a Design for Operability and Maintainability approach, ensuring that systems are accessible, serviceable, and adaptable to future regulatory changes.
By involving multidisciplinary engineering teams early—process, mechanical, electrical, and control—we ensure that reliability is not an afterthought but a structural pillar of the project.
What role do data, monitoring, or predictive technologies play in improving reliability and preventing failures for your clients?
J.M.G: Digitalization plays an increasingly important role. Our systems incorporate: Continuous emissions monitoring integration, Advanced PLC and SCADA systems, Remote monitoring capabilities, and Real-time performance tracking.
Data allows operators to detect deviations before they escalate into failures. Predictive maintenance strategies based on operational trends help extend component life and reduce unplanned shutdowns.
For our European clients, where compliance reporting and environmental transparency are critical, data-driven reliability is also a regulatory asset.
How do you balance innovation and speed-to-market with long-term reliability and operational stability?
J.M.G: In environmental technologies, premature innovation without validation can create operational risks. At Tecam, we follow a structured validation process:
- Pilot testing when required
- Proven component suppliers
- Conservative safety margins in thermal and process design
- Performance guarantees backed by reference projects
We innovate in control optimization, energy efficiency, and system integration, but always grounded in proven engineering principles. Reliability and safety always take priority over speed.
How do service, maintenance, and after-sales support contribute to overall reliability and customer satisfaction in your business model?
J.M.G: Reliability extends well beyond commissioning. Our approach includes: preventive maintenance, remote and on-site technical assistance, spare parts management and plant operator trainings.
By maintaining long-term relationships, we ensure systems continue operating at optimal performance throughout their lifecycle. In many cases, we support facilities more than a decade after installation.
Customer satisfaction is directly linked to uptime — and uptime depends on responsive, knowledgeable support.
What standards, certifications, or internal benchmarks guide your approach to ensuring consistent quality and performance?
J.M.G: Our engineering and manufacturing processes comply with European and international standards, including: CE marking requirements, ATEX directives when applicable, Pressure Equipment Directive (PED) and ISO quality management standards.
Internally, we apply strict project management methodologies, performance validation protocols, and factory acceptance testing (FAT) procedures to check performance before installation.
Consistency and traceability are fundamental pillars of our quality philosophy.
How do you collect and use customer feedback to continuously improve the reliability of your products and solutions?
J.M.G: Customer feedback is integrated at multiple stages: in post-commissioning performance reviews, in maintenance visit reports, in customer satisfaction surveys, and in long-term maintenance data.
We use this information to refine component selection, optimize control algorithms, improve accessibility for maintenance, and enhance documentation and training.
Reliability improves when engineering teams learn directly from real operating conditions and from customers’ feedback.
Looking ahead, what do you see as the next big shift in how industrial companies will need to think about reliability to stay competitive?
J.M.G: The next major shift will be the integration of reliability, sustainability, and digitalization into one unified strategy.
Industrial companies will need to ensure:
- Continuous compliance under stricter EU environmental regulations
- Integration of decarbonization objectives
- Higher energy efficiency
- Data transparency
- Cyber-secure remote monitoring
Reliability will no longer be measured only in uptime — it will be measured in environmental performance, energy efficiency, and long-term adaptability.
Companies that embed reliability into their sustainability strategy will gain a decisive competitive advantage in Europe’s industrial transition.
